Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers that tries to analyze data about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, and social media.Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to best cater to their needs.
|ACCOUNTING AND AUDITING||ADVERTISING AND BRAND MANGEMENT||APPLIED ECONOMICS|
|BANKING AND FINANCE||BUSINESS COMMUNICATION||BUSINESS ECONOMICS|
|BUSINESS ENVIRONMENT||COMMERCIAL LAW||CORPORATE ACCOUNTANCY|
|CORPORATE AFFAIRS AND ADMINISTRATION||CORPORATE GOVERNANCE||COST AND MANAGEMENT ACCOUNTING|
|CUSTOMER RELATIONSHIP MANAGEMENT||CUSTOMER SERVICE MANAGEMENT||DIRECT AND INDIRECT TAX|
|E-COMMERCE||ELEMENTS OF COST AND MANAGEMENT ACCOUNTING||ENTREPRENEAURSHIP DEVELOPMENT|
|FINANCIAL ACCOUNTING||FINANCIAL MATHEMATICS||FINANCIAL PLANNING|
|FOREIGN TRADE MANAGEMENT||GARMENT PRODUCTION AND EXPORT MANAGEMENT||HUMAN RESOURCE MANAGEMENT|
|INDUSTRIAL MANAGEMENT||TAXATION||INTERNATIONAL ACCOUNTING|
|INTERNATIONAL BUSINESS||INTERNATIONAL MARKETING||MANAGEMENT AND MARKETING OF INSURANCE|
|TOURISM AND TRAVEL MANAGEMENT||MARKETING MANAGEMENT||RETAIL MANAGEMENT|
|SALES AND MARKETING||SECRETARIAL PRACTICE||STATISTICS|
|STRATEGIC AND STRESS MANAGEMENT||SUPPLY CHAIN MANAGEMENT||TAX PROCEDURE AND PRACTICE|